UX Designer

About SheerID:

SheerID’s Audience Data Platform is a leading marketing solution that offers exclusive discounts and services to deserving communities such as military members, teachers, and nurses. The platform has continuously evolved, driven by ongoing customer feedback, to create seamless consumer interactions and effective client tooling. Our focus on strong UX design ensures that both users and clients enjoy intuitive and engaging experiences.

The Role: UX Designer

We are looking for an experienced UX Designer to join our design team as we scale. In this role, you will play a pivotal part in enhancing our consumer and customer journeys. Your work will ensure that these journeys are not only effective but also intuitive and enjoyable. You will have the opportunity to contribute to both consumer-facing and client-facing features, driving business outcomes through high-quality, customer-centric designs.

Key Responsibilities:

• Advance the User Experience: Work autonomously with the design team lead to continuously enhance UX through thoughtful and high-quality design.
• Customer-Centric Design: Conduct user research, customer discovery, and multivariate testing to understand pain points and opportunities for improvement in the customer journey.
• Cross-Functional Collaboration: Partner with product managers, engineers, and data scientists to design, test, and implement innovative UX solutions.
• Discovery and Design: Participate in and occasionally lead discovery sessions with customers and stakeholders to identify needs and opportunities for new or improved features.
• Prototyping and Testing: Create wireframes, storyboards, sitemaps, and prototypes at various levels of fidelity. Conduct usability testing as needed to refine designs.
• Advocating for the User: Always prioritize the user experience to ensure product coherence and that user interests are met throughout the design process.

Role-Specific Job Duties:

• Lead discovery conversations with users and stakeholders to deeply understand their needs.
• Collaborate with the product team to design and test solutions, ensuring smooth implementation.
• Design wireframes, user flows, and prototypes for new and existing features.
• Perform usability testing to ensure designs meet user expectations.
• Work with cross-functional teams to design innovative solutions and improve the overall user experience.
• Design digital assets and interfaces that enhance the cohesiveness and visual appeal of the product.

Required Skills / Experience:

• 4+ years of experience in user experience and product design, particularly in B2B2C or B2C SaaS environments.
• Strong visual and interaction design skills with experience in web and mobile apps.
• A deep understanding of usability principles and the ability to apply them to designs.
• Strong empathy for users and the ability to translate their needs into functional, elegant design solutions.
• Experience working closely with engineers for smooth design handoff and implementation.
• Detail-oriented with strong organizational and project management skills.
• Excellent interpersonal and communication skills, with experience presenting to cross-functional stakeholders.
• A strong design portfolio showcasing web and mobile app work.
• Self-directed, with the ability to collaborate effectively across teams.
• Experience with design tools such as Figma, Adobe CC, and collaboration tools like Miro, Jira, Confluence, and Slack.
• Preferred: Familiarity with front-end technologies like HTML, CSS, and JavaScript.

Why SheerID:

• Diversity and Inclusion: SheerID is an equal opportunity employer committed to creating a diverse and inclusive environment.
• Safety and Privacy: We prioritize the safety and privacy of our candidates. Please be aware of potential fraudulent outreach and report any suspicious activity.

If you are passionate about user-centered design and are eager to make an impact on the customer journey, we’d love to hear from you!

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